Refund Policy
Last updated: 04-02-2026
At Zalepro Soft Solutions, we aim to provide high-quality digital services. Please read this policy carefully before making a purchase as digital products are non-physical and customized.
1. Digital Products & Services
All our products and services are digital and service-based, including QR Menu Systems, Website Development, Digital Visiting Cards, Graphic Design, Video Editing, and Social Media Marketing. Since these are customized digital services, they are not eligible for traditional returns.
2. Refund Eligibility
Refunds may be approved if:
- The service has not yet been started after payment confirmation.
- A technical issue from our side prevents delivery of the agreed service.
- Duplicate payment was made accidentally.
Refunds will NOT be provided if:
- The service has already been initiated, delivered, or completed.
- The delay or issue is caused by client-side reasons.
- You change your mind after work has started.
- The product is offered at a discounted/promotional price.
3. Custom & Promotional Services
All custom-made designs and promotional offers are strictly non-refundable once work begins. Special discounts and affiliate-based pricing are final.
4. Revisions & Support
We believe in fixing issues rather than refunding. We provide reasonable revisions based on the selected package. Technical issues will be resolved as part of our support commitment.
5. Subscription & Ongoing Services
Cancellation requests must be made before the next billing cycle. Fees already paid for the current cycle are non-refundable.
6. Affiliate & Commission-Based Payments
Affiliate earnings and commissions are non-refundable and non-reversible once credited.
7. Refund Processing Time
If a refund is approved, it will be processed within 7–14 working days using the original payment method. Transaction or gateway charges are non-refundable.
8. Contact Us
For refund-related queries, please include your order ID and reason when contacting us.
Email Support
info@zalepro.com+971 529 787 366
Zalepro Soft Solutions reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting.